Damages Policy

Seachem Laboratories will credit damaged product only when it occurs in shipping to the consignee. Damages to a shipment must be noted on the receipt bill of lading with the delivering carrier present at the time of delivery. Damages must also be reported to Seachem within 24 hours on the packing list provided with each shipment to insure proper credit. At the discretion of a Seachem representative, product may be returned only with an authorization number or destroyed. Product returned without authorization will be refused. Replacements for the damaged product will be forwarded immediately. Account credit will be given for damaged product only upon request. Seachem Laboratories will not guarantee credit for any damages not noted at the time of delivery. Product damaged by means other than in shipping to consignee are not covered under the Seachem Laboratories return policy (i.e., warehouse accidents, consumer returns, etc.) Seachem Laboratories does not cover damages on international shipments.

Shortages

Shortages on a shipment must be noted on the receipt bill of lading with the delivering carrier present at the time of delivery. Shortages must also be reported to Seachem within 24 hours on the packing list provided with each shipment to insure proper credit. At the discretion of a Seachem representative, replacements for the shorted product will be forwarded immediately. Account credit will be given for shorted product only upon request. Seachem Laboratories will not guarantee credit for any shortages not noted at the time of delivery.

Returns Policy

Seachem Laboratories will credit returns of undamaged product upon customer request and at the discretion of a Seachem Laboratories representative. Returns of undamaged product must be shipped prepaid. There is no credit for cost of shipping. Product may be returned only with an authorization number. Product returned without authorization will be refused. Restocking fees do not apply to items deemed defective by Seachem. Restocking fees will apply according to invoice date as follows:

Seachem Laboratories requests that before returns of undamaged product, due to consumer dissatisfaction, are initiated, an attempt be made to resolve the issue directly with the dissatisfied customer. In many cases, dissatisfied customers can be assisted with personal instruction by a Seachem representative in understanding more clearly product functions and instructions. Often this will resolve the situation thereby circumventing the need to return the item at all. Seachem Laboratories should be contacted directly with any questions regarding the return of any product prior to action being taken. This will insure proper replacement or credit in a smooth and timely manner. Your cooperation with this policy is very much appreciated.